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Professional mediation: structure dialogue before conflict escalates

Separating facts, positions and interests can open room for solutions without affecting legal rights.

Professional mediation: structure dialogue before conflict escalates
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Start by identifying facts accepted by the parties, then separate stated positions from the interests each party is trying to protect. Set dialogue rules, clarify agreements and disagreements, and test workable options. Mediation does not remove legal rights or prevent formal legal procedures when they are necessary.

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