Accessibility
Options to make articles easier to read for people who have difficulty reading text.
- Identify operational problems and priorities.
- Map processes and identify delays, duplication and errors.
- Organise data and documents.
- Define responsibilities and access rights.
- Strengthen passwords, backups and security.
- Select tools according to needs, not technology fashion.
- Train users and document working practices.
- Start with a limited pilot.
- Measure results with a small set of indicators.
- Regularly review tools, costs and risks.
Digitalisation should improve performance, decision quality and customer service rather than simply increase the number of applications.
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